Frequently Asked Questions

  • Where is Zayf Medical & Aesthetics located?

    We are located at 55 Darlaston Road, Walsall, West Midlands, WS2 9QT. Please visit our contact page for full location details and directions.

  • Do I need a consultation before treatment?

    Yes, all our aesthetic treatments require an initial consultation to assess your needs and determine the most suitable management plan.

  • Is Zayf Medical & Aesthetics regulated?

    Yes, our clinic complies with UK healthcare regulations and our practitioners are medically qualified, fully registered with the General Medical Council and insured. We follow strict safety protocols to ensure the best care for our clients.

  • What are your opening hours?

    Our usual opening hours are:

    Monday, Tuesday and Thursday: 11.00am to 7.00pm

    Wednesday 10.00am to 1.00pm

    Saturday and Sunday: 12.00pm to 4.00pm

    Friday: closed

    Appointments outside these hours may be available by request. Please Whatsapp on 07933 929742 or call on 01922 662950.

  • What type of treatments do you offer?

    We offer a wide range of medical aesthetic services including:

    Private GP services

    Laser hair reduction

    Anti-wrinkle treatments

    Dermal fillers

    Skin rejuvenation

    CO2 laser skin resurfacing

    Medical-grade facials

    Skin analysis

    Minor surgery

    Joint injections

    Cryolipolysis body sculpting

    Pelvic floor strengthening

    Cupping / hijama therapy

    Massage therapy

    Longevity consultations

    Taxi medicals

    Sports medicals

    Sickness certification

    Weight management programs

    Visit our services page for the full list.

  • Do you offer GP or health consultations?

    Yes, we offer private GP, longevity and wellness consultations. Please see the FAQs for these services: https://thanksdoc.co.uk/faqs/

  • What is your approach to weight management?

    We offer tailored weight loss programmes that may include lifestyle coaching, nutritional advice, personalised exercise plans and medication.

  • How do I book an appointment?

    You can:

    * Book online through our website, using the link above

    * Call us directly on 01922 662950 or 07933 929742

    * Send us a message or Whatsapp on 07933 9292742

    * Contact us via email: info@zayfmedical.co.uk

  • Do you accept walk-ins?

    We recommend booking in advance to ensure availability, but we may be able to accommodate walk-ins depending on the schedule.

  • What payment methods do you accept?

    We accept cash, major debit and credit cards, and bank transfers.

  • Do you offer finance or payment plans?

    Yes, we may be able to offer flexible payment plans for certain treatments. Please ask during your consultation for more details.

  • What aftercare support do you provide?

    We provide personalised aftercare advice for every treatment. You’ll also have access to follow-up appointments and support if needed.

  • Are you an emergency service?

    We are NOT an emergency service.

    We do NOT treat medical emergencies. If you are experiencing any of the following, please call 999 or visit your nearest A&E department immediately:

    * Chest pain or difficulty breathing

    * Severe bleeding or head injury

    * Sudden loss of consciousness

    * Stroke symptoms (eg: face drooping, slurred speech)

    * Severe allergic reactions (anaphylaxis)

    * Seizures or fits

    * Suspected broken bones with deformity

    * Sudden vision loss

    If you’re unsure whether your condition requires urgent care, please contact NHS 111 for further guidance.

  • Which conditions and services are not covered by ThanksDoc?

    While ThanksDoc GPs can help with a wide range of medical issues, there are certain services and conditions we do not treat or manage through our platform:

    * Prescriptions for controlled drugs (including strong painkillers, sleep aids, and some anxiety / depression medications)

    * Consultations for patients located outside the UK

    * Repeat prescriptions for ongoing treatments (unless signed up for a membership package, which will include regular monitoring)

    * Emergency conditions including:

    - Severe chest pain or suspected heart attack

    - Seizures or neurological deficits

    - Sudden or heavy bleeding

    - Suspected stroke (eg: facial droop, slurred speech)

    - Sudden severe pain

    - Breathing difficulties or persistent breathlessness

    - Fever with confusion / disorientation

    - Severe mental health crises (eg: psychosis, suicidal thoughts)

    * Pregnancy-related complications

    * Major trauma or head injuries

    * Patients undergoing chemotherapy with suspected infection

    * Dental problems or oral health concerns

    * NHS referrals or NHS prescriptions

    *Translation services - Please book a double appointment if a translator is needed. We can try to provide this free of charge. However, in some instances, fees may apply.